Merancang Media untuk Membangun Kompetensi Melalui E-Modul Interaktif Front Office untuk Pembelajaran perhotelan

ABSTRACT
The development of the hospitality industry requires vocational education
graduates to possess competencies that meet industry demands, particularly in the
Front Office department as the frontline of hotel services. However, the limited
availability of learning media capable of bridging theoretical knowledge and
operational practices remains a challenge in the learning process. This final
project aimed to design an interactive Front Office e-module as a supporting
learning medium for students of the Hospitality Management Study Program. The
study employed a Research and Development (R&D) method using a Design
Thinking approach focused on the prototype stage. The development process
included storyboard preparation, prototype design, material development, and
validation by subject matter experts, language experts, and design and media
experts. The results showed that the interactive Front Office e-module was
successfully developed in a digital flipbook format integrating learning materials,
supporting visuals, enrichment videos, and Higher Order Thinking Skills (HOTS)
quizzes. The content was systematically organized based on the Front Office
workflow, including Front Office General, Communication Skills, Grooming and
Front Office System, Guest Arrival, Departure and Reservation Management, and
Guest Service Management and Service Excellence. Validation results indicated
that the developed e-module was feasible for use as a supporting learning medium
for students of the Hospitality Management Study Program. Therefore, the
interactive Front Office e-module can serve as an alternative digital learning
medium that supports independent learning and helps students develop Front Office
competencies in accordance with hospitality industry needs.
Keywords: interactive e-module, Front Office, digital learning media, hospitality,
Design Thinking.

ABSTRAK
Perkembangan industri perhotelan menuntut lulusan pendidikan vokasi memiliki
kompetensi yang sesuai dengan kebutuhan dunia kerja, khususnya pada departemen
Front Office sebagai garda terdepan pelayanan hotel. Namun, keterbatasan media
pembelajaran yang mampu menghubungkan teori dengan praktik operasional masih
menjadi tantangan dalam proses pembelajaran. Tugas akhir ini bertujuan untuk
merancang e-modul interaktif Front Office sebagai media pembelajaran pendukung
bagi mahasiswa Program Studi Pengelolaan Perhotelan. Metode yang digunakan
adalah Research and Development (R&D) dengan pendekatan Design Thinking
yang difokuskan pada tahap prototype. Proses pengembangan meliputi penyusunan
storyboard, perancangan prototype, penyusunan materi, serta validasi oleh ahli
materi, ahli bahasa, dan ahli desain serta media. Hasil pengembangan menunjukkan
bahwa e-modul interaktif Front Office berhasil dirancang dalam format flipbook
digital yang mengintegrasikan materi pembelajaran, visual pendukung, video
pengayaan, dan Quiz HOTS (Higher Order Thinking Skills). Materi disusun secara
sistematis berdasarkan alur kerja Front Office yang meliputi Front Office General,
Communication Skills, Grooming dan Sistem Front Office, Guest Arrival,
Departure and Reservation Management, serta Guest Service Management and
Service Excellence. Hasil validasi menunjukkan bahwa e-modul yang
vi
dikembangkan dinyatakan layak digunakan sebagai media pembelajaran
pendukung bagi mahasiswa Program Studi Pengelolaan Perhotelan. Dengan
demikian, e-modul interaktif Front Office dapat menjadi alternatif media
pembelajaran digital yang mendukung pembelajaran mandiri dan membantu
mahasiswa memahami kompetensi Front Office sesuai kebutuhan industri
perhotelan.
Kata Kunci: e-modul interaktif, Front Office, media pembelajaran digital,
perhotelan, Design Thinking.