Perancangan Website Konselor Sebaya Sebagai Media Asesmen Berbasis Pengalaman Pengguna Di Polimedia

Penelitian ini dilatarbelakangi oleh proses asesmen awal layanan Konselor
Sebaya di Politeknik Negeri Media Kreatif yang masih menggunakan Google Form
sehingga kurang mendukung kenyamanan pengguna dan pengelolaan data.
Penelitian ini bertujuan mengembangkan website Konselor Sebaya sebagai media
asesmen berbasis pengalaman pengguna (User Experience/UX). Pengembangan
sistem menggunakan metode Agile Scrum dengan framework Laravel.
Pengumpulan data dilakukan melalui observasi, wawancara, dan kuesioner.
Pengujian sistem menggunakan Black Box Testing dan User Acceptance Test
(UAT). Hasil Black Box Testing menunjukkan seluruh fitur website berjalan sesuai
fungsinya dengan tingkat keberhasilan 100%. Sementara itu, hasil UAT yang
melibatkan 31 responden memperoleh persentase sebesar 91,74% sehingga website
termasuk dalam kategori Sangat Layak. Hasil penelitian menunjukkan bahwa
website yang dikembangkan mampu mendukung proses asesmen awal,
mempermudah pengelolaan data layanan Konselor Sebaya, serta memberikan
pengalaman penggunaan yang baik bagi mahasiswa.

This research was motivated by the initial assessment process of Peer
Counselor services at Politeknik Negeri Media Kreatif, which still relied on Google
Forms, making data management less efficient and providing a less optimal user
experience. This study aimed to develop a User Experience (UX)-based Peer
Counselor website as an assessment platform. The system was developed using the
Agile Scrum methodology and the Laravel framework. Data were collected through
observations, interviews, and questionnaires. System testing was conducted using
Black Box Testing and User Acceptance Testing (UAT). The Black Box Testing
results showed that all website features functioned properly with a 100% success
rate. Meanwhile, the UAT results involving 31 respondents achieved a score of
91.74%, indicating that the website falls into the Highly Feasible category. The
results indicate that the developed website supports the initial assessment process,
improves the management of Peer Counselor services, and provides a positive user
experience for students.