Evaluasi dan Redesain Website Kementerian Pekerjaan Umum Berbasis Heuristic Evaluation

ABSTRAK

Websites serve as a crucial medium for delivering information and public services, particularly for government institutions such as the Ministry of Public Works (PU). However, based on preliminary observations and the author's internship experience, several usability issues were identified that affect the effectiveness and comfort of users when accessing information. This study aims to evaluate the usability of the PU Ministry’s website using the Heuristic evaluation method based on Nielsen's 10 principles, analyze the severity of identified issues, and redesign the website interface to be more responsive and user-friendly.
This research adopts a mixed-methods approach combining qualitative and quantitative data. The evaluation involved three expert evaluators and revealed an average severity rating of 1.52 in the initial phase (minor usability problems). After implementing design improvements based on evaluator feedback, a second evaluation showed a reduced rating of 0.52 (cosmetic problems). These findings demonstrate that the Heuristic evaluation method is effective in identifying and addressing usability issues on government websites. The redesigned interface improved visual consistency, navigation, and information accessibility, thereby enhancing the overall user experience.
Keywords: Heuristic evaluation, usability, government website, user interface, user experience, redesign

Website merupakan media penting dalam penyampaian informasi dan pelayanan publik, khususnya bagi instansi pemerintah seperti Kementerian Pekerjaan Umum (PU). Namun, berdasarkan pengamatan awal dan pengalaman magang penulis, ditemukan berbagai permasalahan pada aspek usability yang berdampak pada efektivitas dan kenyamanan pengguna dalam mengakses informasi. Penelitian ini bertujuan untuk mengevaluasi usability website Kementerian PU menggunakan metode Heuristic evaluation berdasarkan 10 prinsip Nielsen, menganalisis tingkat keparahan masalah (severity rating), serta merancang ulang (redesain) antarmuka website agar lebih responsif dan user-friendly.
Penelitian menggunakan pendekatan mixed methods yang menggabungkan data kualitatif dan kuantitatif. Evaluasi dilakukan oleh tiga evaluator dan menghasilkan rata-rata severity rating sebesar 1,52 pada tahap awal (minor usability problem). Setelah dilakukan redesain berdasarkan rekomendasi evaluator, pengujian ulang menunjukkan penurunan nilai menjadi 0,52 (cosmetic problem). Hasil ini menunjukkan bahwa metode Heuristic evaluation efektif dalam mengidentifikasi dan memperbaiki masalah usability pada website pemerintah. Redesain yang dilakukan mampu meningkatkan konsistensi tampilan, navigasi, serta akses informasi, sehingga memberikan pengalaman pengguna yang lebih baik.
Kata Kunci: Heuristic evaluation, usability, website pemerintah, user interface, user experience, redesain