ANALISIS DAN REDESAIN USER INTERFACE & USER EXPERIENCE APLIKASI M - PASPOR MENGGUNAKAN METODE USER CENTERED DESIGN (UCD)

Aplikasi M-Paspor memiliki tingkat usability yang rendah berdasarkan observasi dan evaluasi menggunakan System Usability Scale (SUS) dengan skor 34, yang dikategorikan “Poor” dan “Not Acceptable”. Penelitian ini menggunakan metode User Centered Design (UCD) secara iteratif melalui empat tahap: memahami konteks penggunaan, spesifikasi kebutuhan pengguna, perancangan solusi, dan evaluasi. Data diperoleh melalui observasi, kuesioner, dan wawancara terhadap pengguna. Permasalahan utama meliputi navigasi yang membingungkan dan tampilan yang tidak konsisten. Solusi desain dikembangkan dalam bentuk wireframe dan prototype interaktif menggunakan Figma, lalu diuji ulang melalui platform Maze. Hasil evaluasi menunjukkan peningkatan skor SUS menjadi 85, masuk kategori “Excellent” dan “Acceptable”, menandakan peningkatan signifikan dalam usability. Pendekatan UCD terbukti efektif dalam merancang ulang UI/UX aplikasi M-Paspor sesuai kebutuhan pengguna.

The M-Paspor application demonstrated low usability based on an evaluation using the System Usability Scale (SUS), scoring 34, which is categorized as “Poor” and “Not Acceptable” categories. This study applied the User Centered Design (UCD) method iteratively through four main stages: understanding the context of use, specifying user requirements, designing solutions, and evaluating the outcomes. Data were collected through observation, questionnaires, and interviews with users who had experience using the M-Paspor application. Key issues identified included confusing navigation and inconsistent interface design. Design solutions were developed in the form of wireframes and interactive prototypes using Figma, and subsequently tested through the Maze platform. The reevaluation showed a significant improvement, with the SUS score increasing to 85, categorized as “Excellent” and “Acceptable,” indicating a notable enhancement in usability. Thus, the UCD approach proved effective in redesigning the UI/UX of the M-Paspor application to better align with user needs and expectations.